Transportation

Mission

The Mission of the Moore County Transportation Services is to provide safe and efficient transportation services for citizens and clients of County agencies.

Hours of Service

Monday-Friday: 6:00am-6:00pm

Contact Us

  • 1 (910) 947-3389
  • 1 (910) 947-1303
  • 1 (800) 735-2962
  • P.O. Box 905, Carthage, NC 28327
  • Debra Ensminger- densminger@moorecountync.gov
  • Sonia Biggs - sbiggs@moorecountync.gov
  • Barbara Mosley- bmosley1@moorecountync.gov

Physical Address

Contract Services

 

Moore County Transportation offers contract services, for more information please contact 910-947-3389 and select option 3 to speak with a transportation staff member.


 

 

Token Program

 

Moore County Transportation Services provides transportation to Medical, Employment, and Education related trips for Moore County citizens.

In County Trips are $4 dollars each way.

Out of County Trips must be scheduled between the hours of 9:00am and 11:00am.

Out of County scheudle is as follows

Day Location Cost
Monday Fayetteville, Raeford, Sanford, Troy, and Biscoe $7.00 each way
Tuesday No Out of County Trips N/A
Wednesday Sanford $7.00 each way
Thursday Chapel HIll, Durham, and Raleigh $10.00 each way
Friday No Out of County Trips N/A

All trips scheduled for Chapel Hill/Durham and Fayetteville area(s) are required to depart by 3:00pm

A PINES LINE

 

The A Pines Line is a fixed route in the Southern Pines and Aberdeen area, the fee is $2 each per trip. This service is open to Moore County citizens and visitors.

This route will deviate within one (1) mile from each designated stop upon request

 

To Schedule a Trip:

  • All reservations must be scheduled at least two business days before the appointment. Monday reservations should be called in on Thursday. MCTS does not accept same day requests for transportation.
  • Please be ready with your name (or the name of the person you are scheduling for); the pickup address; phone number; the date of the appointment; the destination name, address, and phone number; and the time of the appointment.
  • The Dispatcher will then let you know that your reservation with MCTS has been scheduled.
  • Also, be aware that you need to be ready for pick up as early as one and a half hours prior to your appointment time (excluding out of county trips).

To Cancel a Trip: 

  • Cancellations must be received by MCTS dispatch at least 24 hours prior to the scheduled pick up to avoid a No-Show charge.
    • Cancellations messages must be given to the Dispatcher during normal business hours or a message must be left on the after hours answering machine.

 

NON-DISCRIMINATION POLICY

We are committed to ensuring that no person is excluded from participation in or denied the benefits of the transit services we offer. This policy is consistent with the requirements of Title VI of the 1964 Civil Rights Act.

If you believe you have been subjected to unequal treatment because of race, color, or national origin, then you have the right to file a formal complaint.

For more information or to file a complaint you may contact us by mail, telephone, or email; Debra Ensminger, Planning & Transportation Operations Director at 910-947-3389 and/or densminger@moorecountync.gov

Additional Information

To view a copy of the MCTS Policy & Procedures click here.

To view a copy of the MCTS Title VI Program Plan click here.

 

 

Services can be provided to all token riders by completing the following items and return to MCTS staff.

     * Rider application, a copy of the application is available by clicking either English or Spanish version. 

     * Release, Waiver, and Indemnification of Liability , a copy of the waiver is available by clicking either English or Spanish version.

  • MCTS observes the Moore County Holiday schedule and transportation services are not provided on those days.
  • Please click here to view the Moore County Holiday Schedule.

Good judgment will be used to limit or cancel scheduled trips when hazardous road conditions are present in order to ensure the safety of all passengers and drivers.

Tune to the following TV stations for information on whether or not MCTS is closed:
 
Channel 2 WFMY – Greensboro
Channel 8 WGHP – High Point
Channel 5 WRAL – Raleigh
Channel 11 WTVD – Durham
 
Tune to the following Radio stations for information on whether or not MCTS is closed:
 
AM 990 WEEB - Southern Pines
AM 1350 – Aberdeen
FM 96.5 WFLB – Fayetteville
FM 102.5 STAR - Southern Pines
 

Click here to view the fee schedule for transportation services provided my Moore County Transportation.

Transportation Advisory Board

Overview

The Transportation Advisory Board (TAB)  assist the Moore County Transportation Services (hereinafter MCTS) in accomplishing its stated goal to provide safe and efficient transportation to the citizens of Moore County and promote community support for and participation in the MCTS department. The TAB functions include:

  • Making recommendations to the Moore County Board of Commissioners regarding the MCTS system;

  • Overseeing transportation for the clients of the human service oriented agencies located in Moore County in order to fulfill the County’s fiduciary responsibilities to citizens by the most effective means;

  • To provide advice and support to the MCTS Director regarding policy, planning and development of operational procedures and practices consistent with program policies.

Membership

The Moore County Transportation Advisory Board (MCTAB) shall have a minimum of twelve (12) members and a maximum of fifteen (15) voting members. MCTAB members shall be appointed by the Board of County Commissioners and shall serve a three (3) year term which expires in June of the third year following appointment.   

Name
Organization
Term
Kenneth Byrd (Chair)
Transit Representative
June 2020
Karen DeCata (Vice Chair)
Sandhills Community College
June 2020
Anthony McCauley (Secretary)
Transit Representative
June 2020
Yvette Ausby
Transit Representative
June 2019
Jim Pedersen
Moore County Veterans Services
June 2020
Bryan Phillips
Moore County Public Safety
June 2021
Terri Prots
Moore County Department of Aging
June 2020
Wendy Carter
Arc of Moore County
June 2020
Jennifer Gonzales
Moore County of Social Services
June 2020
Bob Huber
Transit Representative
June 2021
Shirley Perkins
Transit Representative
June 2020
Gracie Dowdy
Moore County Schools
June 2020
 

Meetings

The Transportation Advisory Board meets on a quarterly basis at 3:00pm  unless noted otherwise, all meetings are open to the public.

Meeting Minutes and Agendas
 
Meeting Date Meeting Location Agendas Minutes
February 20, 2019 Rick Rhyne Building EOC Office Agenda Packet Minutes
May 15, 2019 RIck Rhyne Building EOC Office Agenda Packet Minutes
Meeting Minutes and Agendas
 
Meeting Date Meeting Location Agendas Minutes
February 21, 2018 Department of Aging Rm Grand Hall Agenda Packet Minutes
May 16, 2018 Department of Aging Rm Grand Hall Canceled-no quorum Minutes
Special Meeting-May 23, 2018 Department of Aging Rm Grand Hall Agenda Packet Minutes
August 15, 2018 Rick Rhyne Building EOC Office Agenda Packet Minutes
November 21, 2018 Rick Rhyne Building EOC Office Agenda Packet Minutes
Meeting Minutes and Agendas
 
Meeting Date Meeting Location Agendas Minutes
February 16, 2017 Department of Social Services Rm 418 Agenda Packet Minutes
May 18, 2017 Department of Social Services Rm 418 Agenda Packet Minutes
August 17, 2017 Department of Agriculture Meeting Cancelled Minutes
Special Meeting-September 13, 2017  Department of Social Services Rm 418 Agenda Packet Minutes
November 15, 2017 Department of Aging  Rm Grand Hall Meeting Cancelled-No Quorum  Minutes
Special Meeting-November 29, 2017 Department of Aging Rm Grand hall Agenda Packet Minutes
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