Transportation
Mission
The Mission of the Moore County Transportation Services is to provide safe and efficient transportation services for citizens and clients of County agencies.
Hours of Service
Monday-Friday: 6:00am-6:00pm
Contact Us
- 1 (910) 947-3389
- 1 (910) 947-1303
- 1 (800) 735-2962
- P.O. Box 905, Carthage, NC 28327
- Debra Ensminger- densminger@moorecountync.gov
- Sonia Biggs - sbiggs@moorecountync.gov
- Barbara Mosley- bmosley1@moorecountync.gov
Physical Address
Per the State of North Carolina Governor Cooper’s Executive Order No. 121, Moore County Transportation Services will follow and provide transportation services to Token clients per Section 1.3.i. and per Section 1.3.ii. for the following services; obtaining medical supplies or medications, visiting a health care professional and to obtain necessary supplies such as groceries. Transportation services will also be available for token clients for employment as outlined under Section 2.C Essential Business and Operations. Token clients must have an application and waiver on file to ride, current fee schedule will apply. For further information please contact 910-947-3389.
Contract Services
Moore County Transportation offers contract services, for more information please contact 910-947-3389 and select option 0 to speak with a transportation staff member.
Token Program
Moore County Transportation Services provides transportation to Medical, Employment, and Education related trips for Moore County citizens.
In County Trips are $4 dollars each way.
Out of County Trips must be scheduled between the hours of 9:00am and 11:00am.
Out of County scheudle is as follows
Day | Location | Cost |
Monday | Fayetteville, Raeford, Sanford, Troy, and Biscoe | $7.00 each way |
Tuesday | No Out of County Trips | N/A |
Wednesday | Sanford | $7.00 each way |
Thursday | Chapel HIll, Durham, and Raleigh | $10.00 each way |
Friday | No Out of County Trips | N/A |
All trips scheduled for Chapel Hill/Durham and Fayetteville area(s) are required to depart by 3:00pm
To Schedule a Trip:
- All requests for service/reservations must be scheduled at least two business days in advance.
Appointment Day | Must call by 5:00pm on this day to schedule |
Monday | Wednesday |
Tuesday | Thursday |
Wednesday | Friday |
Thursday | Monday |
Friday | Tuesday |
- MCTS does not accept same day requests for transportation.
- Please be ready with your name (or the name of the person you are scheduling for); the pickup address; phone number; the date of the appointment; the destination name, address, and phone number; and the time of the appointment.
- The Dispatcher will then let you know that your reservation with MCTS has been scheduled.
- Also, be aware that you need to be ready for pick up as early as one and a half hours prior to your appointment time (excluding out of county trips).
To Cancel a Trip:
- Cancellations must be received by MCTS dispatch at least 24 hours prior to the scheduled pick up to avoid a No-Show charge.
- Cancellations messages must be given to the Dispatcher during normal business hours or a message must be left on the after hours answering machine.
NON-DISCRIMINATION POLICY
We are committed to ensuring that no person is excluded from participation in or denied the benefits of the transit services we offer. This policy is consistent with the requirements of Title VI of the 1964 Civil Rights Act.
If you believe you have been subjected to unequal treatment because of race, color, or national origin, then you have the right to file a formal complaint.
For more information or to file a complaint you may contact us by mail, telephone, or email; Sonia Biggs, Transportation Manager at 910-947-3389 and/or sbiggs@moorecountync.gov
Additional Information
To view a copy of the MCTS Policy & Procedures click here.
To view a copy of the MCTS Title VI Program Plan click here.
Services can be provided to all token riders by completing the following items and return to MCTS staff.
* Rider application, a copy of the application is available by clicking either English or Spanish (PDF version). Online English Version or Online Spanish Version
* Rider agreement is available clicking either English or Spanish version. Online English Version or Online Spanish Version
* Release, Waiver, and Indemnification of Liability , a copy of the waiver is available by clicking either English or Spanish. Online English Version or Online Spanish Version
- MCTS observes the Moore County Holiday schedule and transportation services are not provided on those days.
- Please click here to view the Moore County Holiday Schedule.
Good judgment will be used to limit or cancel scheduled trips when hazardous road conditions are present in order to ensure the safety of all passengers and drivers.
Click here to view the fee schedule for transportation services provided my Moore County Transportation.
Transportation Advisory Board
Overview
The Transportation Advisory Board (TAB) assist the Moore County Transportation Services (hereinafter MCTS) in accomplishing its stated goal to provide safe and efficient transportation to the citizens of Moore County and promote community support for and participation in the MCTS department. The TAB functions include:
-
Making recommendations to the Moore County Board of Commissioners regarding the MCTS system;
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Overseeing transportation for the clients of the human service oriented agencies located in Moore County in order to fulfill the County’s fiduciary responsibilities to citizens by the most effective means;
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To provide advice and support to the MCTS Director regarding policy, planning and development of operational procedures and practices consistent with program policies.
Membership
The Moore County Transportation Advisory Board (MCTAB) shall have a minimum of twelve (12) members and a maximum of fifteen (15) voting members. MCTAB members shall be appointed by the Board of County Commissioners and shall serve a three (3) year term which expires in June of the third year following appointment.
Name
|
Organization
|
Term
|
Anthony McCauley (Chair)
|
Transit Representative
|
June 2023 |
Yvette Ausby
|
Transit Representative
|
June 2022
|
Vacant
|
Moore County Veterans Services
|
June 2023
|
Bryan Phillips
|
Moore County Public Safety
|
June 2021
|
Terri Prots
|
Moore County Department of Aging
|
June 2023
|
Vacant
|
Arc of Moore County
|
|
Julis Dockery
|
Moore County Schools
|
August 2023 |
Bob Huber
|
Monarch
|
June 2021
|
Vacant
|
Transit Representative
|
|
Krystale Strickland (Secretary)
|
Moore County Department of Social Services
|
June 2022
|
Deb Holmes
|
Volunteer
|
June 2023
|
Sean McCormick
|
Volunteer
|
June 2022
|
Maria Campbell
|
Sandhills Community College
|
June 2022
|
Meetings
The Transportation Advisory Board meets on a quarterly basis at 3:00pm unless noted otherwise, all meetings are open to the public.
Meeting Date | Meeting Location | Agendas | Minutes |
February 17, 2021 |
Virtual Meeting - To join form your computer, tablet or smartphone https://global.gotomeeting.com/join/281515205. You can also dial in using your phone.1 (646) 749-3122 Access Code: 281-515-205 |
Agenda Packet | Minutes |
April 14, 2021 |
Special Meeting-Virtual Meeting-To join form your computer, tablet or smartphone https://global.gotomeeting.com/join/994259605 You can also dial in using your phone. 1 (408) 650-3123 Access Code: 994-259-605 |
Agenda Packet | Minutes |
May 19, 2021 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
August 18, 2021 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
November 17, 2021 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
Meeting Date | Meeting Location | Agendas | Minutes |
February 19, 2020 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
May 20, 2020 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
August 19, 2020 | RIck Rhyne Building EOC Office | Agenda Packet | No quorum |
November 18, 2020 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
Meeting Date | Meeting Location | Agendas | Minutes |
February 20, 2019 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
May 15, 2019 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
August 21, 2019 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
November 20, 2019 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
Meeting Date | Meeting Location | Agendas | Minutes |
February 21, 2018 | Department of Aging Rm Grand Hall | Agenda Packet | Minutes |
May 16, 2018 | Department of Aging Rm Grand Hall | Canceled-no quorum | |
Special Meeting-May 23, 2018 | Department of Aging Rm Grand Hall | Agenda Packet | Minutes |
August 15, 2018 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
November 21, 2018 | Rick Rhyne Building EOC Office | Canceled-no quorum | |
Special Meeting-November 29, 2018 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
Meeting Date | Meeting Location | Agendas | Minutes |
February 16, 2017 | Department of Social Services Rm 418 | Agenda Packet | Minutes |
May 18, 2017 | Department of Social Services Rm 418 | Agenda Packet | Minutes |
August 17, 2017 | Department of Agriculture | Meeting Cancelled | |
Special Meeting-September 13, 2017 | Department of Social Services Rm 418 | Agenda Packet | Minutes |
November 15, 2017 | Department of Aging Rm Grand Hall | Meeting Cancelled-No Quorum | |
Special Meeting-November 29, 2017 | Department of Aging Rm Grand hall | Agenda Packet | Minutes |