Transportation
Mission
The Mission of the Moore County Transportation Services is to provide safe and efficient transportation services for citizens and clients of County agencies.
Hours of Service
Monday-Friday: 6:00am-6:00pm
Contact Us
- 1 (910) 947-3389
- 1 (910) 947-1303
- 1 (800) 735-2962
- P.O. Box 905, Carthage, NC 28327
- Debra Ensminger- densminger@moorecountync.gov
- Sonia Biggs - sbiggs@moorecountync.gov
- Barbara Mosley- bmosley1@moorecountync.gov
Physical Address
Contract Services
Moore County Transportation offers contract services, for more information please contact 910-947-3389 and select option 3 to speak with a transportation staff member.
Token Program
Moore County Transportation Services provides transportation to Medical, Employment, and Education related trips for Moore County citizens.
In County Trips are $4 dollars each way.
Out of County Trips must be scheduled between the hours of 9:00am and 11:00am.
Out of County scheudle is as follows
| Day | Location | Cost |
| Monday | Fayetteville, Raeford, Sanford, Troy, and Biscoe | $7.00 each way |
| Tuesday | No Out of County Trips | N/A |
| Wednesday | Sanford | $7.00 each way |
| Thursday | Chapel HIll, Durham, and Raleigh | $10.00 each way |
| Friday | No Out of County Trips | N/A |
All trips scheduled for Chapel Hill/Durham and Fayetteville area(s) are required to depart by 3:00pm
A PINES LINE
The A Pines Line is a fixed route in the Southern Pines and Aberdeen area, the fee is $2 each per trip. This service is open to Moore County citizens and visitors.
This route will deviate within one (1) mile from each designated stop upon request
To Schedule a Trip:
- All reservations must be scheduled at least two business days before the appointment. Monday reservations should be called in on Thursday. MCTS does not accept same day requests for transportation.
- Please be ready with your name (or the name of the person you are scheduling for); the pickup address; phone number; the date of the appointment; the destination name, address, and phone number; and the time of the appointment.
- The Dispatcher will then let you know that your reservation with MCTS has been scheduled.
- Also, be aware that you need to be ready for pick up as early as one and a half hours prior to your appointment time (excluding out of county trips).
To Cancel a Trip:
- Cancellations must be received by MCTS dispatch at least 24 hours prior to the scheduled pick up to avoid a No-Show charge.
- Cancellations messages must be given to the Dispatcher during normal business hours or a message must be left on the after hours answering machine.
NON-DISCRIMINATION POLICY
We are committed to ensuring that no person is excluded from participation in or denied the benefits of the transit services we offer. This policy is consistent with the requirements of Title VI of the 1964 Civil Rights Act.
If you believe you have been subjected to unequal treatment because of race, color, or national origin, then you have the right to file a formal complaint.
For more information or to file a complaint you may contact us by mail, telephone, or email; Sonia Biggs, Transportation Manager at 910-947-3389 and/or sbiggs@moorecountync.gov
Additional Information
To view a copy of the MCTS Policy & Procedures click here.
To view a copy of the MCTS Title VI Program Plan click here.
Services can be provided to all token riders by completing the following items and return to MCTS staff.
* Rider application, a copy of the application is available by clicking either English or Spanish version.
* Release, Waiver, and Indemnification of Liability , a copy of the waiver is available by clicking either English or Spanish version.
- MCTS observes the Moore County Holiday schedule and transportation services are not provided on those days.
- Please click here to view the Moore County Holiday Schedule.
Good judgment will be used to limit or cancel scheduled trips when hazardous road conditions are present in order to ensure the safety of all passengers and drivers.
Click here to view the fee schedule for transportation services provided my Moore County Transportation.
Transportation Advisory Board
Overview
The Transportation Advisory Board (TAB) assist the Moore County Transportation Services (hereinafter MCTS) in accomplishing its stated goal to provide safe and efficient transportation to the citizens of Moore County and promote community support for and participation in the MCTS department. The TAB functions include:
-
Making recommendations to the Moore County Board of Commissioners regarding the MCTS system;
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Overseeing transportation for the clients of the human service oriented agencies located in Moore County in order to fulfill the County’s fiduciary responsibilities to citizens by the most effective means;
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To provide advice and support to the MCTS Director regarding policy, planning and development of operational procedures and practices consistent with program policies.
Membership
The Moore County Transportation Advisory Board (MCTAB) shall have a minimum of twelve (12) members and a maximum of fifteen (15) voting members. MCTAB members shall be appointed by the Board of County Commissioners and shall serve a three (3) year term which expires in June of the third year following appointment.
|
Name
|
Organization
|
Term
|
|
Anthony McCauley (Vice Chair)
|
Transit Representative
|
June 2020 |
|
Yvette Ausby
|
Transit Representative
|
June 2022
|
|
Jim Pedersen
|
Moore County Veterans Services
|
June 2020
|
|
Bryan Phillips
|
Moore County Public Safety
|
June 2021
|
|
Terri Prots
|
Moore County Department of Aging
|
June 2020
|
|
Wendy Carter (Chair)
|
Arc of Moore County
|
June 2020
|
|
Kevin Griffin
|
Moore County Schools
|
June 2021
|
|
Bob Huber
|
Monarch
|
June 2021
|
|
Shirley Perkins
|
Transit Representative
|
June 2020
|
|
Krystale Strickland
|
Moore County Department of Social Services
|
June 2022
|
|
Gracie Dowdy (Secretary)
|
Transit Representative
|
June 2020
|
|
Sean McCormick
|
Volunteer
|
June 2022
|
|
Maria Campbell
|
Sandhills Community College
|
June 2022
|
Meetings
The Transportation Advisory Board meets on a quarterly basis at 3:00pm unless noted otherwise, all meetings are open to the public.
| Meeting Date | Meeting Location | Agendas | Minutes |
| February 19, 2020 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
| May 20, 2020 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
| August 19, 2020 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
| November 18, 2020 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
| Meeting Date | Meeting Location | Agendas | Minutes |
| February 20, 2019 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
| May 15, 2019 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
| August 21, 2019 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
| November 20, 2019 | RIck Rhyne Building EOC Office | Agenda Packet | Minutes |
| Meeting Date | Meeting Location | Agendas | Minutes |
| February 21, 2018 | Department of Aging Rm Grand Hall | Agenda Packet | Minutes |
| May 16, 2018 | Department of Aging Rm Grand Hall | Canceled-no quorum | |
| Special Meeting-May 23, 2018 | Department of Aging Rm Grand Hall | Agenda Packet | Minutes |
| August 15, 2018 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
| November 21, 2018 | Rick Rhyne Building EOC Office | Canceled-no quorum | |
| Special Meeting-November 29, 2018 | Rick Rhyne Building EOC Office | Agenda Packet | Minutes |
| Meeting Date | Meeting Location | Agendas | Minutes |
| February 16, 2017 | Department of Social Services Rm 418 | Agenda Packet | Minutes |
| May 18, 2017 | Department of Social Services Rm 418 | Agenda Packet | Minutes |
| August 17, 2017 | Department of Agriculture | Meeting Cancelled | |
| Special Meeting-September 13, 2017 | Department of Social Services Rm 418 | Agenda Packet | Minutes |
| November 15, 2017 | Department of Aging Rm Grand Hall | Meeting Cancelled-No Quorum | |
| Special Meeting-November 29, 2017 | Department of Aging Rm Grand hall | Agenda Packet | Minutes |