May 30, 2020, Governor Cooper extended Executive Order 124 by issuance of Executive Order 142, suspending late fees and all water/sewer disconnections due to non-payment until July 29, 2020.  We want to remind you to be aware that water/sewer utility bills are not being waived.  The Governor’s order simply allows customers additional time to pay their bills without the account being disconnected or charged late fees.  Bills incurred from March 31, 2020 to July 29, 2020 are eligible for a repayment plan that extends six months from July 29, 2020 or from the date the Governor’s Executive Order 124 is terminated.

New bills after July 29, 2020 must be paid in full along with any payment plan payment amounts to avoid late fees and disconnection of services.

Moore County Public Utilities is currently closed to general public access. Applications are available in the lobby which will remain open from 8 am – 5 pm for your convenience. Payments may be made online via the county website or by mail. Applications and payments may be placed in the drop box located at the front door entrance.

Public Utilities Staff will continue to report to work during normal business hours and will be available by telephone at 910-947-6315, or by e-mail at customerservice@moorecountync.gov in order to assist you.

March 10, 2020 a State of Emergency was declared.  Moore County suspended disconnections for non-payment of water/sewer services and late fees for our customers voluntarily.  On March 31, 2020 Executive Order 124 was issued prohibiting utilities from charging late fees and disconnecting residential service for 60 days.  This order also provides customers an option to request a payment plan if needed during this time period. 

Contact our office by e-mail at customerservice@moorecountync.gov or call 910-947-6315 to request this option if needed.

Local Wellhead Protection Program Plan