Public Utilities


The Public Utilities Division supplies water and sewer service to approximately 17,000 residential and business customers.  Service areas include Pinehurst, Seven Lakes, Hyland Hills/Niagara, Vass, Addor, The Carolina, High Falls, Robbins Westmoore School, Robbins Davis Center, and East Moore Water District.

Hours of Operation

Monday-Friday: 8:00am-5:00pm

Contact Us

  • 1 (910) 947-6315
  • 1 (910) 947-1992
  • P.O. Box 1927, Carthage, NC 28327-1927
  • Chris Fuller, Operations Manager

In addition to the address and phone number listed above, Customer Service staff can be reached by emailing [email protected].

Physical Address

Applying for a New Service

  • Government issued ID and completed service application required for account establishment
  • Payment is due 21 days after the bill date
  • Accounts that remain delinquent for more than 10 days are subject to disconnect without notice
  • Returned checks that make the account more than 10 days delinquent will be disconnected without notice
  • No after-hours reconnects will be made
For complete information or to view the Water Ordinance online, click one of the links below. You may also call 910-947-6315 or email [email protected]
Please contact our office to provide your email address. This is the only method of notification you will receive if your account is subject to disconnect.

Service Applications & Forms

Utility Payment Options

  • Pay in person with cash, check, credit, or debit card (PIN required) at our office located at 5227 US Hwy 15-501, Carthage, NC. Hours are Monday through Friday from 8 a.m. until 5 p.m. A utility bill drop box is located to the left of our office front door.  If disconnected for non-payment of bills, checks and electronic checks will not be accepted.
  • You can take advantage of our Bank Draft Service. This service automatically deducts the amount of your utility bill on the 15th or the 30th of each month from your checking account. There is no charge for this service. Each month it will save you time, a check and postage; and it eliminates the worry of being late with your payment.
  • Phone at 1-833-299-6595

Notification of Discharge and Annual Report

Consumer Confidence Reports

Flow Testing

Water Conservation Program

All public and privately owned water systems subject to G.S. 143-355 (l) are required to prepare and submit a Water Shortage Response Plan as part of their Local Water Supply Plan. The Moore County and East Moore Water District Ordinances, which were adopted October 5, 2010 and became effective October 6, 2010, are below.
Water Conservation
Tips for conserving home water usage
Whether you receive your home water from a municipal water supply system or your own well, it is in everyone’s interest to conserve water. With a few simple steps, you can save hundreds of gallons of water each week. In addition to any specific restrictions from state or local authorities, here are some dos and don’ts.
Inside, Outside & Everywhere
  • Bathrooms account for nearly 75% of water usage in the average home. Taking shorter showers can save up to 7 gallons a minute.
  • Fill the bathtub just halfway and save up to 15 gallons.
  • Dispose of tissues, dental floss and similar items in the trash and don’t use the toilet as a wastebasket.
  • Do not let the water run when washing your face, shaving or brushing teeth.
  • If you don’t have a low-flow toilet, place a brick in the tank to reduce water use.
  • Install reduced-flow aerators on all faucets and showerheads.
  • Insulate water pipes to reduce the time to get hot water running from the tap.
  • Run the dishwasher and washing machine only when fully loaded and use the short-cycle when possible.
  • When washing dishes by hand, don’t let the water run. Fill a basin of water for washing and then rinse.
  • Keep a container of water in the refrigerator so you don’t have to run the water to make it cold.
  • Don’t hose off your sidewalk, driveway or patio — sweep them clean.
  • When washing your car, put soap and water in a bucket and use the hose only to rinse off.
  • Don’t over-water your lawn. Only water every third day and do it before 9:00 am.
  • Closely cut grass makes the roots work harder and draw more water. Don’t mow below 3 inches.
  • Using a layer of mulch around plants reduces evaporation and the need to water them as frequently.
  • Repair all leaky faucets and always turn taps off tightly. A drip of just one drop of water per second wastes 2,700 gallons over the course of a year.
Note: These tips are designed to help you assess the safety and maintenance of your home and property, and to offer some precautions. Application of any or all of these suggestions may not prevent damage or protect you or your property from harm. Your knowledge of the situation, use of your common sense and compliance with local and state codes should direct your course of action.

All water systems are currently at Stage 1 Water Conservation Level.

Water Leaks

This fact sheet will help you identify and locate water leaks in your home or business. Repairing water leaks is a great way to reduce the use of water that is just being wasted.
It’s Only a Small Drip...Right?

Slow drips of water can add up quickly. A toilet that “keeps running” after you flush or a sink that drips after it is turned off can waste thousands of gallons of water a year. If the drip is hot water, you are paying for wasted energy too. Fix leaks as soon as you find them. They won’t go away on their own.
A “Running” Toilet Leak Toilet leaks can range from small to large, constant or random. Many are even silent. Even a small, silent leak can easily waste $50 per year in water and sewer costs. Large leaks can waste much more.

Fortunately, most toilet leaks are relatively easy to fix. In a properly functioning toilet, no water should move from the tank to the bowl, unless the toilet is being flushed. A leaking toilet loses water from the tank to the bowl without being flushed.

How to Conserve Water
• Install a 1.6 gallon toilet
• Buy a water-efficient washing machine
• Repair leaks
• Reduce water use in the yard and garden
• Wash full loads
• Minimize shower time
• Reduce faucet water use
• Don’t waste water outdoors water drop toliet

Checking for a leaky toilet:
1. Remove the tank lid. (Don’t worry, this water is clean until it enters the bowl.)
2. Add some food coloring or a dye tablet to turn the water a different color. Put the tank lid back on.
3. After about 30 minutes, look in the bowl. If you see colored water, you have a leak. If the water is clear, water is not leaking from the tank to the bowl. If you do have a leak, there are a number of possible causes. If you remove the tank lid and can easily identify the cause, correct the problem and try your leak test again. Consider that “fixes” such as bending the float back to shape, or adjusting how the rubber flapper falls, often end up failing soon afterward. In most cases, you will simply want to replace the toilet flapper (the rubber thing at the bottom of the tank that keeps water in the tank) and/or the filling mechanism. These are available at hardware stores and home centers for about $8 each.

Leaking Faucets

A leaking faucet is frequently the result of a bad rubber washer. The washer on a sink is typically located under the handle. A washer is relatively easy to replace, if you have the right tools. It does require shutting off the water under the faucet and removing the handle. Check local home centers or the Internet for instructions on how to repair faucet leaks. If you don’t feel comfortable doing the repair yourself, a plumber may be your best option. Remember, even if you have to pay a plumber to fix the leak, you will end up saving money in the long run.

Have a High Bill, But Don’t See a Leak?

Sometimes you may have a leak and not even know it.  The best indication will be a high bill compared to your past usage. There are often two reasons for mysterious water leaks: a leaking toilet or a leak between the meter and the house. A leaking toilet is more likely to be the cause. Outdoor leaks are rare.  The first step is to determine whether you actually have a leak or are just using more water than you expected.  Many customers are surprised how much water can be used for activities such as watering the lawn. Below are directions for checking for mysterious water leaks.

Checking Your Meter for Mysterious Water Leaks.

1. Locate the water meter. It should be near the street under a metal, plastic or concrete lid. The water meter registers your water use. When water is not being used, nothing on the meter should  be moving. Water meters have numbers or spinning dials, which record usage. Most meters also have a small “leak detector”  arrow, which senses the lower volumes of water common with leaks.

2. Turn off every water-using item inside and outside the home or building.

3. Check the meter. Watch the meter for a minute or more. If the leak detector dial or arrow is moving, you have a leak. In some cases, it may move back and forth very slightly, as water pressure in the street fluctuates. If it moves forward continually, even at a slow rate, you have a leak. You may also want to check the main meter reading (numbers) at a set time, and then come back an hour later, after you know no water has been used. If it has a higher reading, there is a leak. If you suspect a toilet may be the culprit, turn the water off from the toilet shut-off valve (on the wall, under the toilet) and check the meter again.

4. If you still can’t locate the leak, find the shut-off valve for your home or building. It can be indoors or outdoors, but should be near the location where the water line enters the building. If you don’t know where the shut-off valve is, follow a straight line from the water meter to your building, and look for it. If you have a very large building, it is possible you have more than one main shut-off valve.

5. Confirm the location of the leak. If the main shut-off is closed and the meter has stopped, the leak is not between the meter and the building. If the meter still runs with the main water shut off, your leak is between the meter and the building. Since outdoor leaks are relatively rare, be sure to double-check that all indoor fixtures and outdoor hose and irrigation lines are off. Call a plumber to fix nderground outdoor leaks.

Leaking Pipes
If you have a water leak along a pipe and do not have the knowledge to fix it, call a plumber.
Thank you for everything you’re doing to conserve water. For more information, please call 910-947-6315.

Cross Connection Control Program

The purpose of the Cross-Connection Control Ordinance is to eliminate all cross-connections within the public potable water supply operated by or under the authority of the County of Moore.

East Moore Cross-Connection Control Ordinance

Moore County Backflow Tester List

Local Wellhead Protection Program Plan

Please click here for more information about the Wellhead Protection Program Plan.

Sewer Infiltration and Inflow Program

What NOT to Flush!!!


  • Paper Towels
  • Pre- Moistened Wipes
  • Feminine Products and Applicators
  • Construction Debris or Materials
  • Clothing, Towels, Bedding, Panty Hose
  • Condoms or Any Latex Materials
  • Q-Tips
  • Cigarette or Cigar Butts
  • Plastic Bags, Colostomy Bags, Wraps, Straps, Ties or Wax Paper
  • Band Aids
  • Dental Floss, Fishing Line or String
  • Hair
  • Bottle Caps
  • Paint, Paint Thinner, Gasoline or Diesel Fuel
  • ‘Flushable’ Toilet Scrubbers
  • Food
  • Grease and Oil- Food and Automotive
  • Waxes
  • Diapers
  • Pharmaceuticals- Prescription and OTC
  • Needles, IV tubing
  • Light Bulbs
  • Toys, Balls
  • Mop Heads
  • Dog Waste Bags

These items are not biodegradable and must be removed prior to treatment. They can cause sewer overflows by blocking pipes, excessive wear on equipment, and are costly to dispose of.
Violators will be prosecuted to the fullest extent of the law as a Federal Offense!

FOG refers to Fat, Oils and Grease (FOG) from food preparation, food service and kitchen clean-up. It’s important to know how to properly dispose of FOG to avoid potential environmental problems. Pleae click here for more information.


The purpose of “SMOKE TESTING” is to locate obstructions and defects in the sanitary sewer collection system.

"NOTICE OF" smoke testing.

System Maps

*** NOTE:  Service locations shall be verified by contacting our office. Some locations within service areas may not have water/ sewer service availability. ***

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