Overview
Mission
The Mission of Moore County Transportation Services is to provide safe and efficient transportation services for citizens and clients of County agencies.
Office Hours
Monday - Friday: 7:30 am - 6:00 pm
At this time, MCTS is not accepting:
- New rider applications for the purposes of employment for shifts ending at 5:00 pm
- Out-of-County trip requests. Out-of-County trips are expected to resume on 03/27/2023.
Contact Us
- 1 (910) 947-3389
- 1 (910) 947-4702
- For assistance for deaf, hard-of-hearing, or deaf-blind: NC Statewide TDD/TYY: 1 (800) 735-2962
- 302 Monroe Street, PO Box 905, Carthage, NC 28327
- Sonia Biggs - [email protected]
- Tiffany McCormick - [email protected]
- Barbara Mosley - [email protected]
Physical Address
Please note that Moore County Transportation Services (MCTS) is NOT affiliated with Moore County Schools or the NC DOT Division of Highways. If you:
- Have questions regarding transportation provided by Moore County Schools, please contact the Moore County Schools Transportation Department at (910) 947-5481.
- Want to report an issue with the roads, please contact your nearest NC DOT Highway Division Office.
Per the State of North Carolina Governor Cooper’s Executive Order No. 121, Moore County Transportation Services will follow and provide transportation services to Token clients per Section 1.3.i. and per Section 1.3.ii. for the following services: obtaining medical supplies or medications, visiting a health care professional, and to obtain necessary supplies such as groceries. Transportation services will also be available for Token clients for employment as outlined under Section 2.C Essential Business and Operations. Token clients must have an application and waiver on file to ride - current fee schedule will apply. For further information, please contact 910-947-3389.
Quick Links
TOKEN PROGRAM
Moore County Transportation Services provides transportation for Medical, Employment, Education, Prescriptions, and Grocery-related trips for Moore County citizens. To register as a token rider, visit the Application (ROAP) page or call 910-947-3389 and select Option 0 to speak with a Transportation staff member for more information.
In County Trips are $4 dollars each way.
Out of County Trip appointments must be scheduled between the hours of 9:00 am and 11:00 am. MCTS Vans are required to depart by 3:00 pm from all Out of County destinations.
Out of County schedule is as follows:
| Day | Location | Cost |
| Monday | Biscoe, Fayetteville, Raeford, Sanford, Troy | $7.00 each way |
| Tuesday | No Out of County Trips | N/A |
| Wednesday | Sanford | $7.00 each way |
| Thursday | Chapel Hill, Durham, Raleigh | $10.00 each way |
| Friday | No Out of County Trips | N/A |
A-PINES Line
As a result of Covid-19, services for the A-PINES Line have been suspended until further notice.
The A-Pines Line is a fixed route in the Southern Pines and Aberdeen area - the fee is $2 each per trip. This service is open to Moore County citizens and visitors.
This route will deviate within one (1) mile from each designated stop upon request.
CONTRACT SERVICES
Moore County Transportation Services offers contract services. For more information, please contact 910-947-3389 and select Option 0 to speak with a Transportation staff member.
To Schedule a Trip:
- All requests for service/reservations must be scheduled at least 48 hours in advance.
| Appointment Day | Must call by 5:00 pm on this day to schedule |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
- MCTS does NOT accept same-day requests for transportation.
- Please be ready with your name (or the name of the person you are scheduling for); the pickup address; phone number; the date of the appointment; the destination name, address, and phone number; and the time of the appointment.
- The Dispatcher will then let you know that your reservation with MCTS has been scheduled.
- Also, be aware that you need to be ready for pickup as early as one and a half hours prior to your appointment time (excluding out of county trips).
To Cancel a Trip:
- Cancellations must be received by MCTS dispatch at least 24 hours prior to the scheduled pickup to avoid a No-Show charge.
- Cancellations messages must be given to the Dispatcher during normal business hours, or a message must be left on the after-hours answering machine.
NON-DISCRIMINATION POLICY
We are committed to ensuring that no person is excluded from participation in or denied the benefits of the transit services we offer. This policy is consistent with the requirements of Title VI of the 1964 Civil Rights Act. For more information on Title VI, please visit the NCDOT: Title VI Nondiscrimination Program page.
If you believe that you have been subjected to unequal treatment because of race, color, or national origin, then you have the right to file a formal complaint.
For more information or to file a complaint, you may contact us by mail, telephone, or email: Sonia Biggs, Transportation Director, 910-947-3389, [email protected]
Additional Information
To view a copy of the MCTS Policy & Procedures, click either English or Spanish.
To view a copy of the MCTS Title VI Program Plan, click here.
To view a copy of the MCTS Camera Policy, click either English or Spanish.
Good judgment will be used to limit or cancel scheduled trips when hazardous road conditions are present in order to ensure the safety of all passengers and drivers.
Click here to view the fee schedule for transportation services provided by Moore County Transportation.
The Moore County Department of Public Safety utilizes the CodeRED critical communications solution to alert residents and businesses of time-sensitive information, emergencies, and urgent notifications. Some of these notifications pertain to office and service closures for Moore County Transportation Services, such as in the event of inclement/hazardous weather and other exceptional circumstances. To register to receive notifications regarding emergency situations and other critical community alerts, please see the Moore County Department of Public Safety's CodeRED registration page.